1. Introduction

Sherwell Property Buyers (“we”, “us”, “our”) is a property buying business based in Bradford, West Yorkshire. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data.

2. Data We Collect

When you submit a property enquiry through our website, we collect the following personal data:

Name — your full name so we can address you correctly.
Telephone number — so we can contact you about your enquiry.
Email address — for correspondence regarding your property.
Property address and postcode — to identify and assess the property.
Property details — including type, number of bedrooms, condition, estimated value, and asking price.
Circumstances — your reason for selling and preferred timescale, as provided by you.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess whether your property is suitable for purchase by Sherwell.
To contact you about your enquiry, including by phone, email, or WhatsApp.
To arrange a property viewing if we wish to proceed.
To make an offer and progress a potential purchase.
To maintain records of our enquiries and transactions.

Our lawful basis for processing your personal data is legitimate interests — we need this information to assess your property and contact you about a potential purchase. We also process some data under contract where we proceed with a purchase.

4. Who We Share Your Data With

We do not sell your personal data. We may share it with:

Solicitors or conveyancers — if a purchase progresses to the legal stage.
Surveyors or property professionals — if we arrange a property valuation or survey.
Service providers — such as the email delivery service we use to receive your enquiry (Web3Forms). These providers process data on our behalf and are bound by their own data protection obligations.

We will not share your data with any other third parties without your consent unless required to do so by law.

5. How Long We Keep Your Data

We retain your enquiry data for as long as is necessary for the purposes described above. If no purchase proceeds, we will typically retain your data for up to 24 months in case you contact us again, after which it will be deleted. If a purchase completes, we will retain relevant records for the period required by law and for accounting purposes.

6. Your Rights

Under UK GDPR, you have the following rights:

Right of access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct inaccurate or incomplete data.
Right to erasure — you can ask us to delete your data in certain circumstances.
Right to restrict processing — you can ask us to limit how we use your data.
Right to object — you can object to our processing of your data.
Right to data portability — you can request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 8 below.

7. Cookies

Our website does not use analytics or tracking cookies. We do not use advertising cookies or third-party tracking technologies. If this changes in the future, we will update this policy and provide appropriate notice.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you can contact us by:

Phone: 07581 261520 or 07919 007923
WhatsApp: Message us on WhatsApp
Post: Bradford, West Yorkshire

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection authority.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.